Terms of service

Please read the following terms and conditions carefully; they constitute a binding agreement between you and 20/b's Pizza. By accessing this website or using our services, you signify your acceptance of these terms.

Eligibility & Access

  • Age Requirement: You must be at least 18 years old to agree to this Agreement. If you are between 15 and 18, a parent or guardian must register on your behalf. Children under 15 may not use this site.

  • Availability: We reserve the right to withdraw or amend our service without notice. We are not liable if the site is unavailable at any time.

Orders & Payments

  • Contract: Your order is an offer to buy. A contract is formed only once you receive an Order Confirmation email and payment is received in full.

  • Pricing: Prices are as indicated on the site, excluding GST and delivery costs (added at checkout), except in cases of obvious error.

  • Payment Security: All payments are processed via our secure gateways. All cardholders are subject to validation checks. We are not liable for delays if your card issuer refuses authorization.

Shipping & Delivery

  • Logistics: Deliveries for 20/b's Pizza are handled by our shipping partners and operate 7 days a week.

  • Risk & Ownership: Responsibility for the products passes to you upon delivery. Ownership only passes to you once full payment (including delivery) is received.

Cancellations & Errors

  • Corrections: If you notice an error in your Order Confirmation, you must notify us before the dispatch notification is sent.

  • Cancellations: You may cancel your order for a refund in the form of store credit, provided the order has not yet been dispatched.

Damaged or Incorrect Orders

  • Reporting: If your Pizzookies arrive damaged, incorrect, or incomplete, notify us immediately.

  • Timeframe: Complaints must be raised within 24 hours of delivery. Any supporting info requested by our team must be sent within 72 hours.

  • Inspection: In the case of damage, please retain all products and packaging for inspection.

  • Resolution: If verified, we will offer store credit for the price paid (including delivery) or provide a credit for future products at our discretion.

Disclaimers

  • Taste: Since taste is subjective, we cannot provide refunds or store credit simply because a flavor is not to your personal liking.

  • Appearance: We aim for accuracy, but product colors may vary depending on your monitor settings. We cannot accept returns based on screen-to-product color discrepancies.

  • Third-Party Purchases: We do not accept returns or complaints for products purchased from any outlet other than this official website.